Terms of service

INTRODUCTION 
Welcome to https://lilaeugenie.myshopify.com (“Website”), operated by LILAEUGENIE (“we”, “us”, “our”). By accessing and using the Website, you agree to these Terms of Service.

We may update these Terms at any time. Continued use of the Website constitutes acceptance of the updated Terms.

ELIGIBILITY
  • To purchase from our Website, you must:
  • Be at least 18 years old
  • Provide accurate billing information
  • Use a valid credit/debit card or payment method
ORDER PROCESS
  • When you place an order, you will receive an acknowledgement email. This is not acceptance.
  • A contract is formed once your payment is approved and your order is dispatched.
  • We reserve the right to refuse any order.
PRICING & AVAILABILITY

  • We aim to ensure all prices and descriptions are accurate; however, errors may occur.
  • If an error is found, we will notify you and allow you to reconfirm or cancel your order.
  • Prices may change without notice.
  • Delivery costs are added where applicable.

PRODUCT REPRESENTATION
  • We attempt to display colours and images accurately; variations may occur.
  • We cannot guarantee that your device displays the true colour of items.

PROMOTIONS

  • Promotional codes apply to full‑priced items unless stated otherwise.
  • Codes cannot be applied retroactively.
  • Only one promotional code may be used per order.
  • Minimum spend requirements exclude shipping fees.
INTELLECTUAL PROPERTY

All content, images, logos, designs, and text on the Website are owned by LILAEUGENIE. You may not:
  • Reproduce or distribute any content
  • Use content for commercial purposes
  • Modify or reverse‑engineer any Website content
DELIVERY
  • Delivery times are estimates and cannot be guaranteed.
  • We are not liable for delays caused by events outside our control.
  • Risk passes to the customer once the order is delivered.
RETURNS

Returns are governed by our Return & Refund Policy.

LIABILITY
  • We provide the Website for personal use only.
  • We are not liable for business losses, data loss, loss of profits, or indirect damages.
  • We are not responsible for viruses or harmful technology that may infect your device.
GOVERNING LAW

These Terms are governed by the laws of Cyprus.
Cyprus courts have exclusive jurisdiction over any disputes.

COMPLAINTS

Please contact us if you have any concerns: louisa-ngm@cytanet.com.cy